Do you have a return policy?

Yes, we do! Please, check below your eligibility for purchase return:

  • You can return the product within the first 15 calendar days after your purchase, for any of the following reasons:
    • The product is defective and/or damaged.
    • The product is described incorrectly or does not correspond to the item shown on the Website and purchased by the Customer. 
  • Any product you return should be in its same condition (i.e. the product should have no signs of wear) and original packaging, as when you received it.
  • Our return policy excludes accepting personalized products, as they are not a subject of resell any more. Feel free to contact us, if you have any concerns with your received item.
How can I return my purchase?

Please, follow the steps described below:

  • Please, contact us via email support@casezone.com while mentioning the order number. Note, the return policy does not apply without prior communication.
  • Fees associated with returning the products are the sole responsibility of the customers.
  • You will get the returned product within 7 (business vs. calendar) days.
Does my order include warranty? What are the conditions?

Yes, a life time warranty period covers all our products! Please, note that the warranty does not apply to damages caused by normal use. It is our mission to deliver you the highest quality and service available within our business model.

Your steps include:

  • Attaching a clear picture of the problem.
  • Mentioning your order number.

We will deliver the solution to your problem as soon as possible.